Learn how to improve your ability to make a strong first impression, and how to extend and enhance that impression so your colleagues and supervisors will listen carefully when you speak and appreciate what you write.

Available for the first time ever in trade paperback, Dale Carnegie's enduring classic, the inspirational personal development guide that shows how to achieve lifelong success. One of the top-selling books of all time, "How to Win Friends & Influence People" has sold more than 15 million copies in all its editions.

"Use the lessons and exercises in this tutorial to learn the fundamentals of writing business documents. Learn how to get organized, tailor your writing to an audience, write without mistakes, and prepare different types of business documents." --

"This course shows you how to create professional emails that get the results you want. It explains the basics of writing and sending messages, etiquette dos and don'ts, how to email efficiently, and more." --

When establishing a relationship with someone, coming across as manipulative and self-serving is a bad move. That’s why Michelle Tillis focuses on the power of deep and authentic connections to achieve business success.

As the founder and CEO of the management training organization Executive Essentials, Michelle Tillis coaches and trains leaders to experience continual growth and achieve results through the power of collaboration,

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As an increasing number of organisations enable their employees to work from anywhere and as the number of distributed companies grows, online meetings are part of business as usual.

While the trend in the office space has been to cut down on meetings to increase productivity, remote teams can benefit from a healthy meeting rhythm. During online meetings we can celebrate our humanity and spontaneity - and we can iron out those misunderstandings

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Since taking over TED in the early 2000s, Chris Anderson has shown how carefully crafted short talks can be the key to unlocking empathy, stirring excitement, spreading knowledge, and promoting a shared dream. Done right, a talk can electrify a room and transform an audience's worldview. Done right, a talk is more powerful than anything in written form. This book explains how the miracle of powerful public speaking is achieved, and equips you to give...

"Use this second full-length practice test �to continue to prepare for the WorkKeys�Workplace Documents Assessment, one of the three assessments that are the foundation of the National Career Readiness Certificate (NCRC) program." --

An instant classic, Talking From 9 to 5 brilliantly explains women's and men's conversational rituals--and the language barriers we unintentionally erect in the business world. It is a unique and invaluable guide to recognizing the verbal power games and miscommunications that cause good work to be underappreciated or go unnoticed--an essential tool for promoting more positive and productive professional relationships among men and women. In her extraordinary...

"A negotiation guide from a former FBI Hostage Negotiator"-- "Never Split The Difference is a riveting, indispensable handbook of negotiation principles culled and perfected from Chris Voss's remarkable career as a hostage negotiator and later as an award-winning teacher in the world's most prestigious business schools. From policing the rough streets of Kansas City, Missouri, to becoming the FBI's lead international kidnapping negotiator, to teaching...